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General Information
Cut-off time
Standard withdrawal requests submitted by 06:00 SCT (12:00 AEST) / 05:00 SCT (12:00 AEDT) are normally processed on the same business day. Requests received after the applicable cut-off time will be processed on the next business day.- Instant Withdrawals
Instant withdrawal processing is available for eligible requests. Availability depends on factors such as the payment method, withdrawal amount, account status and applicable processing requirements. Requests that are not eligible for instant processing will follow the standard withdrawal processing schedule. - Withdrawal Policy
In line with our withdrawal policy, funds are normally returned to the same method you used for deposit. For alternative options please visit ‘Important Guidelines’ section. - Security confirmation
To protect your funds, all withdrawal requests require confirmation. You must click the ‘Confirm Withdrawal’ button in the email sent to you after submitting your request. Important Guidelines
Our Fees Policy
We do not charge any additional fees for withdrawals. However, you may incur fees from intermediary or international banking institutions, particularly when using bank transfers or credit/debit cards. Any such fees are responsibility of the client and are not charged by us.- Third Party Payments
We do not accept or process withdrawals to third parties. All requests must be directed to a bank account or payment method registered in the name of the trading account holder. Withdrawals to joint bank accounts or credit/debit cards are permitted only if the trading account holder is listed as one of the account or cardholders. - Replacement of previously used payment methods
Lost/damaged/cancelled cards require a letter from the card-issuing bank confirming the card’s status or a bank statement showing the original or most recent deposit. The same process applies to any other payment methods, where a confirmation from the payment provider on the current status of the existing account will be required. - Additional Verification
IC may, at its discretion, request additional supporting documents (e.g. a card statement showing deposit transactions or proof of source of funds) before releasing your withdrawal. Withdrawal Methods & Processing Times
Bank Transfer- • First withdrawal: requires a supporting copy of the bank statement for the registered bank account.
- • Local Transfers: credited within 1-2 business days after processing.
- • International Transfers: credited within 2-14 business days after processing.
- Credit/Debit Card
- • Processed as refund of the original deposit amount.
- • Funds are typically received within 3-5 business days (up to 10 in rare cases) after processing.
- • Amounts above the original deposit: Must be withdrawn via Card payout (requires a copy of your card for approval) or by an alternative method such as bank transfer.
- Neteller / Skrill / Online Wallets & Crypto
- • Funds are credited to your online wallet instantly once processed.
- • For Cryptocurrency withdrawals, a QR code, proof of deposit or wallet ownership evidence may be required. Please allow up to 2 hours for funds to be applied to your crypto wallet after being processed.
- Local Payments
- • First withdrawal: Some methods may require a supporting copy of the bank statement for the registered bank account.
- • Funds are typically credited to your local payment account within 1 business day after processing.